Our partner, Publicis Sapient, is holding a webinar titled “Evolving Customer Experience in the Drive-Thru” on March 17th at 1 pm EST.
Jackie Walker, Senior Director of Customer Experience & Innovation, will talk about how to enhance the customer experience in the drive-thru, increase brand loyalty and improve operating efficiencies.
2020 saw more customers going through drive-thru’s than ever before and put an increased emphasis on meeting customer demand and preserving speed-of-service.
Now more than ever, having a good strategy to balance traditional drive-thru traffic, having mobile order-ahead pickup, and ensuring delivery fulfillment are all critical.
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